Refund policy
This Return & Exchange Policy applies to purchases made on mylovingift.com.
At MyLovingift, we offer several solutions to help resolve issues with your order.
1. Return Period & Eligible Countries
You have 30 days after delivery to contact us about a return or exchange.
Eligible countries:
United States, Canada, United Kingdom, Australia, New Zealand, and Ireland.
If your country is not listed, please contact our customer service team before requesting a return.
2. Refunds for Defective Products
If your item is defective, email us at support@mylovingift.com with clear photos of the item and your order number.
If you return the item, we will process your refund within 14 business days after receiving and inspecting it. Return shipping costs are the customer’s responsibility.
3. Keep the Item – Partial Refund for Defective Products
You may keep the defective item and receive a 30% partial refund, without returning it.
4. Keep the Item – Free Replacement for Defective Products
We can send you a replacement item at no additional cost. You do not need to return the defective item.
5. Full Refund for Size Issues – Return Required
If a product’s size is unsuitable, email us at support@mylovingift.com to request a return for a full refund.
Size-related returns apply only to products offered in different sizes. The item must be returned unused, in its original condition, and with its original packaging. We will process your refund within 14 business days after receiving and inspecting the returned item.
Return shipping costs are the customer’s responsibility.
6. Keep the Item – Repurchase the Correct Size at a Discount
You may keep the item and request a discounted repurchase of the correct size. Email us and we will provide a discount code so you can place a new order.
Free Promotional Gifts & Discount Codes
Free gifts included with a promotion must be returned to receive a full refund.
Promotional gifts may be subject to minimum purchase requirements. If you keep a free promotional item when returning your order, the value of that item may be deducted from your refund.
Exceptions
Gift cards are not eligible for return.
How to Request a Return
- Email support@mylovingift.com with your order number, the reason for your request, and clear photos if the item is defective.
- Wait for our team to provide return instructions and the return address.
- Return the item in its original condition and packaging, where applicable.
- Include your order number inside the package and indicate whether you are requesting a refund, exchange, or store credit.
- We recommend using a tracked shipping service with insurance and delivery confirmation.
Return Processing
Items must be returned within 30 days of delivery. Returns are processed within a maximum of 14 business days after we receive and inspect the item.
Important Information
- Return shipping costs are the customer’s responsibility.
- MyLovingift is not responsible for return packages that are lost or damaged in transit.
- Returns requested after the 30-day period are not eligible for a refund.
- Do not send an item back before receiving return instructions from our customer service team.
For assistance, contact us at support@mylovingift.com.